Portfolio

City of Portland - Technology Procurement Group

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City of Portland - Technology Procurement Group logo

Delaris was tasked to assist Procurement Services’ Technology Procurement Group in assessing its workflow process, identifying areas for potential streamlining, opportunities to increase efficiency or optimize processes.

City of Portland - Technology Procurement Group logo

​Problem

Delaris was tasked to assist Procurement Services’ Technology Procurement Group in assessing its workflow process, identifying areas for potential streamlining, opportunities to increase efficiency or optimize processes.

Solution

To accomplish these goals, Delaris first lead the team in a detailed mapping exercise. Building from the initial phase team members worked with Delaris to identify process exceptions, ghost systems, as well as potential reporting improvements, customer service touchpoints and possible system changes. The team learned valuable details for backfilling one another and a new team member used the process as a training event as well as bringing insight from her former team to the current team. The final process maps were retained for reference and training purposes

City of Portland - OMF

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City of Portland - OMF logo

To support the replacement of the City’s IBM TRIRIGA facilities management software, the City contracted with Delaris in 2014 to review ongoing operations, analyze business processes and shadow systems, and identify requirements for the TRIRIGA replacement.

City of Portland - OMF logo

​Problem

To support the replacement of the City’s IBM TRIRIGA facilities management software, the City contracted with Delaris in 2014 to review ongoing operations, analyze business processes and shadow systems, and identify requirements for the TRIRIGA replacement.

Solution

Delaris adapted and used PMI/PMBOK methods to help a large and diverse set of stakeholders to meet their objectives. PMBOK elements used in managing the project included:

  • Charter development
  • Project management plan development and change control
  • Active stakeholder management and identification
  • Communications planning and management
  • Scope management and control
  • Work breakdown structures
  • Cost estimating, budget development, and cost control
  • Risk identification and management
  • Activity sequencing, schedule development, and schedule control
  • Project closeout and lessons learned

These project management investments paid many dividends during the project. Delaris
gained trust with City project managers. Delaris helped the City identify new stakeholders,
some of whom were outside the Facilities organization. Change control provisions helped the
City and Delaris address risks and react effectively when risks were realized.

City of Portland - Compliance Group

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City of Portland - Compliance Group logo

After the City updated its vendor portal and contracting software to BuySpeed, the old software could not be retired as it was still in use for critical contract compliance work. With the compliance team also utilizing other legacy systems to complete their mission, Delaris was contracted to assist in the transition to newer, more stable platforms.

City of Portland - Compliance Group logo

​Problem

After the City updated its vendor portal and contracting software to BuySpeed, the old software could not be retired as it was still in use for critical contract compliance work. The compliance team also utilized other legacy systems to complete their mission. In order to ensure a replacement software package could replace all legacy and shadow systems the group needed to detail all of their tasks. Delaris was tasked with mapping current processes, analyzing the process for potential inefficiencies within the constraints of city ordinances and creating a business requirements document that could be used to evaluate prepackaged software solutions.

Solution

Delaris first lead the team in a detailed mapping exercise. Delaris worked with the team to identify process exceptions and ghost systems, and then facilitated meetings where the team analyzed processes looking for strategic changes to increase efficiency. Delaris also created a business requirements document for vendor evaluation as well as a vendor packet to assist in the RFP process. When the compliance process was radically changed, Delaris was able to update the requirements document and final process maps to match the new rules.

Oregon Department of Energy - Database Restructure

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Oregon Department of Energy - Database Restructure logo

​The Oregon Department of Energy had not invested in updating or centralizing their databases since the mid-1990’s, and as such were running several critical systems on outdated equipment. In addition, workflows across departments had developed into work “silos”, resulting in an extremely specialized and balkanized workforce. The Oregon Department of Energy asked Delaris to help reorganize and streamline the processes of the department while helping to design an RFP to find a vendor to build a centralized, consolidated system to fulfill Department requirements.

Oregon Department of Energy - Database Restructure logo

Problem

The Oregon Department of Energy had not invested in updating or centralizing their databases since the mid-1990’s, and as such were running several critical systems on outdated equipment. In addition, workflows across departments had developed into work “silos”, resulting in an extremely specialized and balkanized workforce. Data Quality assurance was not being enforced at data entry, which translated directly to extra work furth down the line in correcting these errors. Also, because the data systems were not centralized, there was no way for managers to track day-to-day status updates, which led to “shadow” databases and spreadsheets, which led to double and sometimes triple data entry for each individual piece of data. Lastly, consolidated reporting was very difficult, and required the full time efforts of a highly experienced database analyst to draw supporting data from the different program databases and shadow systems, and then consolidate it into a centralized report.

Solution

Delaris first contracted with external energy industry experts to provide a real-world perspective of the data requirements. The team then conducted a series of emeetings and interviews where we captured the businees processes and artifacts (forms, registries, shadow systems, etc.) for each department of the Agency. After thoroughly documenting the existing state of the Department, we identified potential areas of process consolidation and improvement. We also produced a data dictionary and data model, and explored how energy measures could be constructed within the data model to capture critical data on all different types of programs so that the database could be consolidated and centralized. We then identified a sister organization that had suffered from similar problems, and then developed a solution that was also appropriate for the Department. We then provided financial and manning estimates for the build and maintain phases of the project. Finally, we produced a plan, briefing materials, and a report for the Oregon Department of Energy to use to build a case to get funding for a solution.


Focus the Nation - Website Rebuild

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Focus the Nation - Website Rebuild logo

Focus the Nation was growing and the existing Drupal content management system (CMS) had begun to show its limitations. The growth of their site—and their ability to communicate with their audience—had become increasingly constrained by the custom code that had been organically developed in tandem with the site’s growth. Focus the Nation realized that a new website would be necessary, and turned to Delaris for development and implementation.

Focus the Nation - Website Rebuild logo

Problem

Focus the Nation was growing and the existing Drupal content management system (CMS) had begun to show its limitations. The growth of their site—and their ability to communicate with their audience—had become increasingly constrained by the custom code that had been organically developed in tandem with the site’s growth. Focus the Nation realized that a new website would be necessary, and turned to Delaris for development and implementation.

​Solution

Focus the Nation knew they wanted a new content management system, but weren’t sure what they wanted it to do. Delaris jumped in with a day-long requirements gathering session, uncovering essential requirements, user needs, and nailing-down the project scope. This process pinpointed the need for a website/application specifically tailored to Focus the Nation’s needs. We recommended Ruby-on-Rails because of its extendability and ease of support. Our development team built the new site to integrate with social media (Facebook and Twitter), opening new channels of communication between staff and supporters. The site also supports online donations, integrating with PayPal.

With the new site employees can login to a streamlined administration backend, displaying dynamic usage statistics of supporters and enables staff to manage and communicate with its outreach campaign supporters from one simple place.

This custom site combines the functionality of a content management system and a customer relationship management system which gave Focus the Nation staff to track relationships that couldn’t be stuffed into a traditional sales based CRM.

City of Coos Bay-Website Redesign

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City of Coos Bay-Website Redesign logo

​The City of Coos Bay approached us and asked if we could assist them in updating and helping manage their website. We graciously accepted.

City of Coos Bay-Website Redesign logo

Problem

Coos Bay’s website hadn’t been updated in years. The site didn’t work: it didn’t support many browsers, it was woefully out of date partly because it was hard to update, and it was hard to find anything you needed.

The staff wanted to better serve the citizens, businesses, and visitors of Coos Bay.

Solution

We began this project with an onsite in-depth requirements gathering kickoff session, during which we guided City stakeholders to a detailed project specification, ensuring the new site would equally serve staff and citizens. We delivered the new website with the ExpressionEngine CMS.

Simple site navigation - The City’s old site had “organically grown” into a navigation nightmare. Through collaboration, we were able to simplify their navigational structure. We know different users have different styles, so there is more than one way to reach important forms and information, but without circular logic. All of the navigation is also touch screen friendly.

Staff friendly management tools - ExpressionEngine makes it easy to unclutter the content managers views. Only options available to the given permission level are shown. No greyed out links or tree menus to crawl through to update the site content.

Many modern sites have areas that cannot be managed by the content management system, but that limitation does not apply to ExpressionEngine.

RETA Certification Database

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RETA Certification Database logo

At the request of the Northwest Energy Efficiency Alliance (NEEA) we developed a certification database for the Refrigeration Engineers and Technicians Association (RETA) to manage member status and communicate more effectively.

RETA Certification Database logo

Problem

The Refrigerating Engineers & Technicians Association (RETA) maintained an antiquated system to manage their member’s certification status, continuing education, and exam schedules. Tracking over 7,500 members and their varying levels of certification status through hard copies of records and a poorly managed database was proving to be a challenge for the staff at RETA. Delaris was hired to create a tool to help staff lighten their workload and manage their member’s status more effectively.

Solution

The RETA Certification Database (RCD) was developed as a web application to assist the staff at RETA with managing member’s certification status by pushing some of the workload to the members, and creating a more effective means of communication for their members. We designed the interface to provide a concise summary of the member database as well as provide simple, intuitive actions for staff to manage member certifications and notify members of their status.

NEEA-Building Renewal

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NEEA-Building Renewal logo

At the request of the Northwest Energy Efficiency Alliance (NEEA) we developed a tool using AngularJS and Ruby on Rails to help estimate the energy savings of a deep energy retrofit on commercial real estate.

NEEA-Building Renewal logo

Problem

The Northwest Energy Efficiency Alliance (NEEA) identifies barriers and opportunities to increase the market penetration of energy efficiency. NEEA’s initial analysis of building performance found that “deep-energy retrofits” do not pencil out on energy savings alone, however, the inclusion of non-energy benefits created a compelling business case. To further exercise this theory NEEA developed a paper-based analysis system to test select pilot buildings. The pilot projects proved that with a core set of measures, deep-energy retrofits could provide building owners a distinct economic advantage. With proof of concept in hand, NEEA sought development expertise to convert the labor intensive paper-based process into a streamlined web application which building owners and advisors could use to estimate the long-term energy and financial benefits of building renewal.

Solution

Delaris began with a complete review of the materials NEEA had developed over the four prior years, then delivered a full gap-analysis report and led requirements gathering sessions to fill the gaps. Next, we delivered a complete system architecture design. As this was a pilot project, we made sure we weren’t painting NEEA into any corners. While outside the current scope, we discovered that in future development NEEA wanted the site to be responsive, leading us to build the site within a responsive framework, so it could easily support that in the future. The complexity of the economic calculations, and required user interfaces led us to recommend a multi-pronged solution.

Following NEEA’s approval we built the application’s front-end in AngularJS and backend with Ruby-on-Rails, and integrated it with a content management system, so NEEA staff could easily manage all site content internally.

The application allows a building owner to create a detailed building profile by answering a series of questions. It then calculates the building’s current energy use intensity (EUI) and dynamically creates an energy usage model using the building’s location based weather file simulated with EnergyPlus, and provides a listing of selected and recommended energy efficiency upgrades with a complete cost/benefit analysis. The user can then dynamically customize the financials through sensitivity analysis and generate a PDF report of their buildings integrated measure package, project financials and recommended next steps. Already touted a success with the completion of Phase 1 in October 2015, Delaris is continuing work with NEEA supporting outreach and refining plans to expand the tool to support a wider variety of building types.

First Horizon - Loan Tracking and Reporting System

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First Horizon - Loan Tracking and Reporting System logo

Delaris was engaged by a local wholesale loan branch of First Horizon Bank (now MetLife) to develop a loan tracking and reporting system that would aid in monitoring their loan processing pipeline.

First Horizon - Loan Tracking and Reporting System logo

Problem

With no document tracking system in place, and the existing computer automation out of date, they had no way to track priority of loans and the state of the loan packets as they were passed between teams. Loan officers were often forced to make announcements over the loudspeaker system or via large group emails if a particular loan became lost in the system.

Solution

Delaris conducted our five-step data analysis process with First Horizon stakeholders giving us a precise picture of First Horizon’s organizational data model, detailing data and processes that influence daily activity. Using this we created a database driven web application that gave loan handlers the ability to enter statuses, issues, deadlines and priorities associated with loan packets electronically, greatly reducing confusion during processing. The system also granted managers unprecedented visibility into the loan origination process and enabled them to dictate priorities and resolve conflicts proactively. The system led to improved loan flow through the branch, better quality underwriting, and drastic increases in customer service ratings. With the collection of data the system provided, managers could also conduct meta-analysis of the loan origination process through reports written against the loan tracking data. This was an unexpected bonus to the original effort and enabled that First Horizon branch to excel among its peers. The Delaris loan management software tracked over 6000 loans valued at over $1.1 billion.

Oregon Department of Forestry - SB360 Data Management System

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Oregon Department of Forestry - SB360 Data Management System logo

Delaris was part of an integrated project team that conducted the initial assessment of a compliance tracking system mandated by Oregon Law SB360. The SB360 law requires each property owner claiming land with structures abutting Oregon State Forest land to clear adequate firebreaks around the structures.

Oregon Department of Forestry - SB360 Data Management System logo

Problem

Delaris, as part of an ieSolutions team, participated in the initial requirements gathering for a new web tracking system mandated by law. This required an analysis of present data and web infrastructure, an analysis of the audience of the system, and an analysis of the regulatory requirements.

Solution

A third party programmer used our data models to build the system. As the project progressed and the third party programmer fell behind schedule and failed interim milestones, Delaris provided programming resources, returning the project to its original schedule and budget. Delaris’ initial data discovery methodologies, project management abilities and technical capabilities enabled the project to be successfully delivered on time. This system remains in service today.

Oregon Department of Justice - Paycheck Garnishment System

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Oregon Department of Justice - Paycheck Garnishment System logo

The Oregon Department of Justice needed to implement a new system that allowed employers to track paycheck garnishments of parents behind in child support payments through an externally available web service.

Oregon Department of Justice - Paycheck Garnishment System logo

Problem

The Oregon Department of Justice needed to implement a new system that allowed employers to track paycheck garnishments of parents behind in child support payments through an externally available web service. Because this system manages monetary transfers, the service had to be secure from intrusion in order to protect the privacy of system users.

Consultation

Delaris conducted extensive security assessments of the system and environment before launch on short notice. Delaris also conducted both group and individual interviews with stakeholders and project team members to assess department hardware and its capabilities and limitations. The result of this security evaluation was a detailed report assessing the entire data systems security posture. The service was successfully launched and has experienced no security issues of which we are aware.

This project demonstrates Delaris’ ability to analyze and assess system security, yet still maintain data accessibility for internal and external users. The Oregon Department of Justice needs to balance data accessibility and security. Restrictions that are too stringent would inhibit efficiencies, however, restrictions that are too loose would make data vulnerable.

City of Portland - Software Requirements Document

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City of Portland - Software Requirements Document logo

The City of Portland was looking to upgrade its old procurement management system to a more modern cloud based solution. Before issuing a Request for Qualifications the City wanted to detail its current business processes so they could more accurately draft a system specification that would fulfill their department goals.

City of Portland - Software Requirements Document logo

Problem

In several procurements, the City of Portland had gone too early into the software selection process without fully understanding their internal and external requirements. Often, systems were incomplete and required the creation of “shadow” systems in order to fill gaps that were not properly anticipated or implemented.

Solution

In multiple instances, Delaris was contracted to do a more thorough and complete discovery process and requirements analysis. This involved meeting with many different subgroups within the target organization and carefully drawing out (discovering) the processes that were actually used to accomplish the work. This discovery was used to develop a series of flowcharts and process diagrams that were then critiqued and modified by the groups in order to refine and capture the appropriate amount of detail. Once the “present, actual” process had been discovered and documented, Delaris used group interaction and self-discovery techniques to simplify the processes and make them more efficient. We then developed extensive data dictionary and specific requirements documents, then prioritized the requirements for use in RFP’s. Finally, we documented the results into comprehensive reports and provided internal training material for use by new hires and personnel covering for other absent personnel.

FITS Riding - Responsive Website

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FITS Riding - Responsive Website logo

​FITS Riding wanted to update their website and add a Content Management System (CMS) to give their users a better experience and enable themselves to maintain the site.

FITS Riding - Responsive Website logo

Problem

Delaris began maintaining and incrementally improving FITS Ridings’ website in early 2007. Our expansion efforts were becoming increasing limited by the previous developers design and structural choices. The site was not built in a CMS, and was difficult to navigate from mobile devices. FITS wanted to add a blog, multi-level authentication, and the ability to maintain content themselves.

Solution

FITS knew they wanted a CMS but were unsure of what they needed. While talented at the drawing board and sewing machine, they are uncomfortable with technology, so ease of use was a paramount feature in choosing a CMS. We sat down with FITS to fully evaluate their current and future needs, leading us to recommended the ExpressionEngine CMS. We felt ExpressionEngine’s 100% customizable backend and support for future expansion was a natural fit. We created a new simple data structure and redesigned the site to feature a “responsive” design. FITS Riding features multiple blogs, newsletter signups, multi-lingual support, ability to accommodate e-commerce platforms, calendar of events, recorded video streaming, and more.

Energy Trust Oregon - Rebate Qualifications Tool

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Energy Trust Oregon - Rebate Qualifications Tool logo

Energy Trust of Oregon provides cash back incentives to qualified Oregon & Washington residents for various consumer products and services. Due to the high volume of incentive applications and manual nature of processing them, they needed to streamline their process.

Energy Trust Oregon - Rebate Qualifications Tool logo

Problem

Formerly, requests for cash back incentives were received on paper forms from consumers and entered by hand into their in-house ERP, named “Fasttrack.” With more than 20,000 rebate applications received each quarter via standard mail, email and fax, they needed a more efficient system. Delaris recommended developing a web-based tool that would hold a series of dynamic qualification forms that would guide customers through the rebate application and submission process online.

Solution

Delaris developed a rebate eligibility tool that features a series of easy to use web forms. Similar to our proposed EBR Tool approach, Energy Trust forms pull in data streams from a variety of web services (SOAP, REST) to automatically populate form data (household energy use, valid appliance models, etc.) and validate (in real-time) customer inputs, like address, public utility provider and appliance model numbers. These all enhance the simplicity of use and provide Energy Trust with cleaner data (weeds out non-qualified submissions and corrects data format inputs such as address) for processing, tracking and reporting.

The web forms project produced substantial efficiency gains in application processing, communication and increased web form use, sometimes at increments of 5 to 10 users per second! Usage metrics following implementation showed the new web forms saved staff approximately 4 minutes of processing time per form. With approximately 50,000 forms received in the fourth quarter, that equates to 3,333 hours of time or 1.6 full-time equivalent (FTE)!

Metro - Shape Southwest Web Game

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Metro - Shape Southwest Web Game logo

Metro (Portland’s regional government) was looking for creative mechanisms to increase involvement and educate citizens during its regional transportation planning process.

With rough concepts in hand, Metro was looking for a partner to “flesh out” their vision.

Metro - Shape Southwest Web Game logo

Solution

Delaris met with Metro, State, and City of Portland transportation officials to clarify project scope, resulting in the web game concept “Shape Southwest”. Developed using HTML5 and JavaScript, Shape Southwest turns citizens into transit system planners.

Tasked with constructing their ideal plan, citizens begin by selecting transit corridors they want to improve (ideally those they frequent). Next, they “invest” points in transit categories like biking, walking, public transit, high-speed rail, etc. As investments are made, the game alters their community visually (graphics change) and statistically (prosperity indicators shift). Status call-outs educate users how investments affect their community and access to additional funding resources. As citizens adjust their investments, they learn about their investments effects, and end up with their ideal plan, which they submit along with a short survey to Metro staff for review, analysis, and reporting.

City of Portland - Emergency Responder Communications System Testing and Validation

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City of Portland - Emergency Responder Communications System Testing and Validation logo

Delaris was sub-contracted to conduct testing of the new Portland Bureau of Emergency Communications (BOEC) Computer Aided Dispatch (CAD).

City of Portland - Emergency Responder Communications System Testing and Validation logo

BOEC 911 Requirements

Problem

The City of Portland Bureau of Emergency Communications (BOEC) 911 Computer Aided Dispatch (CAD) system was reaching hardware and software end-of-life. The hardware was obsolescent HP Itanium-based servers, which were being dropped from support. The OS was OpenVMS, a decades-old legacy operating system. The software was a heavily modified version of a Northrup Grumman system written in SNOBOL, a proprietary object oriented COBOL. Only two people in BOEC had knowledge of its inner workings and one of them was retiring. Immediate action was required.

Solution

Delaris personnel, acting as part of an ieSolutions team, analyzed the existing system to determine risk points and estimate the likelihood and impacts of different failure scenarios. We participated in interviews and discovery sessions to gather existing and future requirements. We developed and analyzed courses of actions, including developing a detailed estimate of the effort it would take to re-engineer the existing system onto new hardware using COCOMO parametric estimation models. We participated in decision-making presentations and discussions and explained complex technical decision criteria to City decision makers. Portland chose a “buy” option, selected a vendor, and successfully implemented a new system.

BOEC 911 Performance Testing


Problem

As the City of Portland Bureau of Emergency Communications (BOEC) was implementing a new 911 Computer Aided Dispatch (CAD) system, there was a need to prove that they system could work under extreme loading conditions.

Solution

Delaris personnel, working under supervision of the procurement management contractor, reverse engineered the SOAP (Simple Object Access Protocol) based protocol used between the CAD workstations and the CAD server cluster, then implemented a progressive load using soapUI to exercise the application and database layers of the CAD application. Additionally, Delaris implemented a test schema through a proprietary vendor test tool to stimulate the load through the radio network. Several choke points were identified. These were fixed or mitigated by the CAD vendor, then retested. Finally, Delaris documented the test setup and scripts that had been developed so that City of Portland employees could conduct follow-on testing themselves. This work gave City managers increased confidence that the system would perform correctly under all loading conditions, including large civil defense type scenarios, that the older system had trouble handling. This project has been live and exceeding expectations since April 2011.

Guam Power Authority- Network Consultation

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Guam Power Authority- Network Consultation logo

Delaris assisted the Guam Power Authority (GPA) with several projects, including a network mitigation project to support their Enterprise Resource Planning (ERP) implementation, an initial network fusion plan between the Guam Power Authority and the Guam Water Authority (GWA), the migration of the organization to Exchange, and the implementation of improved security.

Guam Power Authority- Network Consultation logo

Problem

The network mitigation project was our first experience with GPA. At the time, GPA was in the process of implementing a new ERP project and the ERP vendor had run into some problems with the network that led them to believe that their software would not run effectively in the GPA environment. Delaris was contracted to investigate the cause of the network anomalies, mitigate them if possible, and document the results.

Solutions

Delaris personnel were on site within one week. Initial assessment revealed that network traffic had been inadvertently flowing over phone grade wiring, resulting in bad signaling and packet loss. Additionally, there was a great deal of RF noise in the building from power wiring issues contributing to the problem. In order to keep the ERP project on schedule, Delaris supervised the rewiring of portions of the building by GPA personnel using modern networking standards, tested and validated the new network paths, and documented the results. The result was that a potentially damaging litigation was averted for both parties and the ERP project got back on-schedule.

Due to our fast response, this work led to further analysis of the GPA network. As a result of this, GPA elected to re-work their entire network infrastructure under the auspices of a new Voice Over IP phone system. The VOIP contractor installed an entirely new IP network, solving the overall network problems.

GPA also asked Delaris to do initial planning to merge their network with the GWA as a result of plans to merge the two business entities. Delaris personnel conducted interviews and mapped out both networks including all remote sites, and drew up a plan to merge the two networks into one infrastructure. These plans were developed further by GPA into a project plan that could be presented to the Guam Public Utilities Commission.

Delaris also setup and validated an Exchange environment for the GPA that integrated into their existing domain and network infrastructure. Delaris developed training materials and conducted one-on-one training with GPA personnel on mail system administration. Delaris also assisted GPA with mitigating a virus attack that disabled the GPA network, and with implementing improved security.

New RDMS at JMRC

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New RDMS at JMRC logo

Delaris teamed with Raytheon on a two year project to replace a custom military packet radio system at the U.S. Army Joint Multinational Readiness Center (JMRC) in Hohenfels, Germany. The mission of the JMRC is to train U.S. Army soldiers for war. The intent is to create a realistic training environment that mirrors real life to the greatest degree possible given reasonable safety constraints. The training unit is put through progressively more difficult scenarios, while recording all aspects of their performance. The JMRC records hundreds of video and audio channels, along with vehicle position via GPS and a radio reporting system.

New RDMS at JMRC logo

Problem

The high cost of this system was due to the proprietary nature of the hardware and software. The JMRC was unable to upgrade or maintain the equipment at a reasonable cost.

Solution

Delaris teamed with Raytheon to develop a layered development solution that allowed the existing TPU’s to maintain communication with the TETRA Radio Network as the TPU was divided into two separate units. By separating the TPU into two pieces: SEPURA Radios, and a Data Communications Interface (DCI), Delaris was able to build a system offering maximum training flexibility and serviceability, all while remaining cost effective.

Separating the DCI from the Radio capabilities allowed the JMRC to interface with hardware that was previously considered obsolete (MILES 2) and in need of replacement. The communications between the TETRA Network and the Central Information System (CIS) was also evaluated and changed.
Delaris implemented the DCI with open-source software replacing the previous proprietary system. This helped ensure that the JMRC will not be victim to high service costs often associated with proprietary software/hardware solutions. The estimated savings for this project is approximently $30 million through the life of the project.

Open Source = Saving Money

Raytheon Technical Service – Audio System DIACAP

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Raytheon Technical Service – Audio System DIACAP logo

Delaris assisted in certifying the Joint Multination Readiness Center (JMRC) Combat Training Center Instrumentation System (CTC-IS) audio subsystem to Department of Defense Information Assurance Certification and Accreditation Process (DIACAP) standards.

Raytheon Technical Service – Audio System DIACAP logo

Problem

A proprietary Raytheon Audio Recorder/Server needed an operating system update, which necessitated recertification under the DoD Information Assurance Certification and Accreditation Process (DIACAP). The site was under a tight compliance inspection deadline.

Solution

First, Delaris personnel had to analyze the applicable standards and determine which applied. Second, we had to carefully analyze the operational requirements in order to balance them with the security requirements. Because this system has so many different interfaces, we had to carefully identify and manage accessibility to the system from both internal and external systems. Third, after configuring the system, we had to incorporate our changes into an automated “kick start” CD in order to allow the rapid recovery of capability in case of catastrophic outage. Finally, we had to document what we had done and why. The JMRC CTC-IS was the first CTC-IS to receive this DIACAP certification. DIACAP was the risk management methodology and security standard used by the Department of Defense, it has since been superseded by a similar standard, Risk Management Framework (RMF). Certifying and following DIACAP protocol ensures that the system will maintain data security posture throughout the system’s lifecycle. This project showcases Delaris’ ability to incorporate high-level federal security standards and best practices for data security, storage, and recovery.

Home Forward-Telephone Replacement

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Home Forward-Telephone Replacement logo

​Home Forward had an aging telephone system that was frustrating to both technical and non-technical users. Delaris was asked to help analyze the requirements of the users, as well as score the proposals in response to the eventual RFP that was written by Home Forward

Home Forward-Telephone Replacement logo

Problem

​Home Forward had an aging telephone system that was frustrating to both technical and non-technical users. Delaris was asked to help analyze the requirements of the users and score proposals submitted after an RFP was written.

Solution

Delaris, first had several requirements gathering sessions, where users would state what features the new system would require. We then administered the RFP writing process, which also included prioritization of requirements. After a vendor was chosen and the new system installed, Delaris developed a company wide training program that showcased the reliability and features of the new system, including call control and voicemail integration with email, and many others. Delaris also helped define what the requirements for maintenance would be for both the local IT department and third parties. Both the end users and the IT department at Home Forward consider their phone system replacement project a significant success.

Mission Measurement - Website Rebuild

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Mission Measurement - Website Rebuild logo

Mission Measurement, a Chicago based strategy-consulting firm, described their site as dated, not clearly explaining their services on the front-end, and a custom coded mess on the back-end. Their goal was to uplift their image, using new branding and a new website. With a designer already selected they needed sharp coders to build it.

Mission Measurement - Website Rebuild logo

Problem

Mission Measurement, a Chicago based strategy-consulting firm, described their site as dated, not clearly explaining their services on the front-end, and a custom coded mess on the back-end. Their goal was to uplift their image, using new branding and a new website. With a designer already selected they needed sharp coders to build it.

​Solution

Careful evaluation of Mission Measurement’s needs led us to implement the site with the ExpressionEngine CMS, as it granted them the right balance between ease of maintenance, integration, and future expansion capabilities. As a distributed office organization, Mission Measurement needed to unify their associate’s voices’ into a central blog. Staffed with busy consultants with little time to mess with a technically complex backend, we kept their needs in mind as we developed an automated blogging system so associates could quickly post entries, without the worry of breaking any code or getting lost in the control panel. When blogs are posted, the site dynamically categorizes and updates the content across all pages relevant to the associate’s specialization.